Terms & Conditions – Pizza Point

Last Updated: 19 September 2026

Welcome to Pizza Point. These Terms & Conditions govern your use of our website, online ordering services, products, and related services. By accessing or using our website, you agree to comply with these terms.

1. About Our Services

Pizza Point provides food and beverage products, including pizzas, pasta, burgers, sides, beverages, desserts, and combo offers.

The products, prices, availability, offers, and delivery areas displayed on the website may change from time to time without prior notice.

2. Website Usage

You agree to use this website only for lawful purposes.

You must not:

Use the website for fraudulent activities.
Provide false or misleading information.
Attempt to gain unauthorized access to the website.
Interfere with the website's operation or security.
Copy, reproduce, or misuse our website content without permission.
Use automated methods to access or collect information from the website without authorization.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.

However:

Actual food presentation may differ slightly from images.
Ingredients and preparation may vary depending on availability.
Product availability may change without notice.
Images are provided for representation purposes.

If a particular ingredient or product is unavailable, Pizza Point may contact you regarding an appropriate alternative where applicable.

4. Prices

All prices displayed on the website are in Indian Rupees (₹) unless otherwise specified.

Prices may change from time to time.

Any applicable taxes, delivery charges, packaging charges, or other applicable charges will be displayed during the ordering process where applicable.

Pizza Point reserves the right to correct pricing errors or incorrect information displayed on the website.

5. Online Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may provide an order confirmation through the contact information provided by you.

An order may be declined, cancelled, or modified due to circumstances such as:

Product unavailability
Incorrect pricing or product information
Delivery limitations
Technical problems
Unavailability of required ingredients
Suspicious or fraudulent activity
Other operational circumstances

If an online payment has already been made for an order that is cancelled by Pizza Point, the applicable refund will be processed according to our Return & Refund Policy.

6. Customer Information

Customers are responsible for providing accurate information while placing an order.

This includes:

Name
Mobile number
Email address
Delivery address
Order instructions

Pizza Point will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delivery

Delivery is subject to the availability of our delivery service and the delivery area.

Estimated delivery times are provided for guidance and may vary because of:

Traffic
Weather conditions
High order volumes
Location-related issues
Operational delays
Other circumstances beyond our reasonable control

We request customers to ensure that someone is available to receive the order at the provided delivery address.

For detailed information, please refer to our Shipping Policy.

8. Cancellation of Orders

Customers may request cancellation of an order subject to the conditions specified in our Cancellation Policy.

Once an order has entered preparation or dispatch, cancellation may not be possible.

For complete details, please refer to our Cancellation Policy.

9. Refunds

Refunds, where applicable, will be handled according to our Return & Refund Policy.

Refund eligibility may depend on factors including:

Order status
Payment status
Cancellation reason
Product issue
Incorrect or missing items
Applicable refund conditions

10. Food Allergies & Dietary Requirements

Customers are responsible for informing Pizza Point about any known food allergies or dietary requirements before placing an order.

Our food may be prepared in an environment where different ingredients are handled.

While we take reasonable precautions, we cannot guarantee that food will be completely free from traces of specific allergens.

If you have a serious food allergy, please contact us before ordering.

11. Offers & Promotions

Pizza Point may offer discounts, coupons, combo offers, or promotional campaigns from time to time.

Promotional offers may have specific:

Validity periods
Product restrictions
Minimum order values
Usage limits
Days or time restrictions
Other terms and conditions

Offers cannot necessarily be combined unless explicitly stated.

Pizza Point reserves the right to modify or withdraw promotional offers subject to applicable law.

12. Payments

Where online payment is available, payments may be processed through third-party payment gateways.

Pizza Point does not intentionally store sensitive payment credentials such as your complete card number, CVV, UPI PIN, or banking password on its own servers.

Payment processing is subject to the terms and policies of the applicable payment service provider.

13. Intellectual Property

All website content, including:

Logo
Brand name
Text
Images
Graphics
Design
Videos
Product descriptions
Website layout

may be owned by or licensed to Pizza Point and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

14. Third-Party Links & Services

Our website may contain links or integrations to third-party websites or services, including payment providers, social media platforms, maps, or other services.

Pizza Point does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

Available
Error-free
Uninterrupted
Completely secure
Free from technical issues

Temporary interruptions may occur because of maintenance, hosting issues, technical problems, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Pizza Point will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including website interruptions, delivery delays caused by external circumstances, or incorrect information supplied by customers.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

17. Changes to These Terms

Pizza Point may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable law.

19. Contact Us

For questions regarding these Terms & Conditions, orders, or our services, please contact us:

Pizza Point

📍 Address: 1/4649/16, New Modern Shahdara, Mandoli Road, Delhi – 110032

📞 Phone: 9311443301 / 9311443302

📧 Email: Add your official business email here

🌐 Website: Pizza Point