Return & Refund Policy – Pizza Point

Last Updated: 19 September 2026

At Pizza Point, we aim to provide freshly prepared and carefully packed food with every order. Since our products are prepared specifically for customers, returns of food products are generally not possible. However, if there is an issue with your order, we will review the matter and provide an appropriate resolution where applicable.

1. Food Returns

Due to the nature of food products, we generally do not accept physical returns of prepared food items after delivery.

If you receive an incorrect, missing, damaged, or significantly problematic item, please contact us as soon as possible after receiving your order.

2. Eligible Issues

You may contact us if:

• You received the wrong food item.
• An item is missing from your order.
• Your order arrived in an unacceptable condition.
• The delivered product is substantially different from what was ordered.
• There is a significant quality issue with the delivered product.
• You were charged for an item that was not delivered.

Each complaint will be reviewed based on the specific circumstances.

3. What We May Offer

Depending on the nature of the issue, Pizza Point may provide an appropriate resolution, which can include:

• Replacement of the affected item
• Replacement of the missing item
• Refund for the affected item
• Partial refund
• Another mutually agreed resolution

The resolution will depend on the circumstances and information available to us.

4. Refund Eligibility

Refunds may be considered when:

• An order was paid for but could not be fulfilled.
• An item was charged but not delivered.
• Pizza Point accepts responsibility for a significant order issue.
• An order was cancelled under circumstances where a refund is applicable.

Refunds are not automatically provided for every complaint.

5. Cancellation Before Preparation

If you request cancellation before the order has entered the preparation process, we may be able to cancel the order and process an applicable refund.

Once preparation has started, cancellation may not be possible because the food may have already been prepared specifically for your order.

Please refer to our Cancellation Policy for complete details.

6. Wrong or Missing Items

If you receive an incorrect or incomplete order, please contact us promptly.

To help us investigate the issue, you may be asked to provide:

• Order number
• Registered mobile number
• Details of the missing or incorrect item
• Photograph of the received order, where appropriate
• Payment information or transaction reference, if required

7. Damaged or Poor-Condition Orders

If your order arrives damaged, spilled, or otherwise in an unacceptable condition, please contact us as soon as reasonably possible.

Where appropriate, photographs may be requested to help us verify the issue.

8. Refund Processing

If a refund is approved, the refund will generally be processed through the original payment method where technically possible.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial service provider.

Pizza Point does not control the processing time of third-party financial institutions.

9. Cash-on-Delivery Orders

For eligible Cash on Delivery orders, the refund process may differ depending on the circumstances.

Our customer support team will provide the applicable refund or resolution method after reviewing the request.

10. Non-Refundable Situations

A refund may not be available in situations such as:

• Change of mind after food preparation has started.
• Incorrect delivery information provided by the customer.
• Customer being unavailable to receive the order.
• Customer refusing delivery without an eligible reason.
• Issues caused by circumstances outside Pizza Point's reasonable control.
• Complaints submitted without sufficient information to verify the issue.

This does not affect any rights available to consumers under applicable law.

11. Complaint Timeframe

For the fastest resolution, please contact us as soon as possible after receiving your order, preferably on the same day.

Delayed complaints may make it difficult for us to verify the condition or circumstances of the order.

12. Promotional & Discounted Orders

Refunds or adjustments involving promotional offers, coupons, combo deals, or discounted orders may be calculated based on the applicable promotional terms.

Some promotional offers may have separate conditions regarding cancellation and refunds.

13. Policy Changes

Pizza Point may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

For refund, replacement, or order-related concerns, contact us:

Pizza Point

📍 Address: 1/4649/16, New Modern Shahdara, Mandoli Road, Delhi – 110032

📞 Phone: 9311443301 / 9311443302