Shipping & Delivery Policy – Pizza Point

Last Updated: 19 September 2026

At Pizza Point, we aim to prepare and deliver your order fresh, safely, and as quickly as reasonably possible. This Shipping & Delivery Policy explains how our food delivery service works.

1. Delivery Area

Pizza Point currently provides delivery services to selected areas around our restaurant.

Delivery availability depends on:

• Customer location
• Delivery distance
• Operating hours
• Weather and traffic conditions
• Delivery partner availability
• Operational capacity

If your location is outside our service area, we may not be able to accept the order for delivery.

2. Delivery Address

Customers must provide a complete and accurate delivery address while placing an order.

Please ensure that the following details are correct:

• House/Flat number
• Building or locality
• Street/road
• Landmark
• City
• PIN code
• Active mobile number

Pizza Point will not be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

3. Delivery Time

We provide an estimated delivery time during the ordering process whenever possible.

Delivery times are estimates and may vary depending on:

• Number of orders being prepared
• Food preparation time
• Traffic
• Weather
• Road conditions
• Delivery distance
• Customer availability
• Other operational circumstances

During peak hours, weekends, holidays, or promotional periods, delivery may take longer than usual.

4. Delivery Charges

Applicable delivery charges, if any, may be displayed during checkout before the order is confirmed.

Delivery charges may vary depending on factors such as:

• Delivery location
• Order value
• Promotional offers
• Applicable delivery policies

Any applicable charges will be communicated to the customer before order confirmation where possible.

5. Order Confirmation

After placing an order, customers may receive an order confirmation through the contact information provided.

An order is considered accepted only after confirmation by Pizza Point or through the applicable ordering system.

Pizza Point may contact the customer if additional information is required to process the order.

6. Customer Availability

Customers should ensure that someone is available at the provided address to receive the order.

If the customer is unavailable when the delivery person arrives, reasonable attempts may be made to contact the customer.

Repeated unsuccessful attempts may result in the order being returned or cancelled, subject to applicable circumstances.

7. Delayed Delivery

Pizza Point makes reasonable efforts to deliver orders within the estimated time.

However, delays may occur due to circumstances beyond our reasonable control, including:

• Heavy traffic
• Severe weather
• Road closures
• Vehicle problems
• High order volumes
• Delivery service interruptions
• Incorrect address information
• Unexpected operational issues

We appreciate your patience in such circumstances.

8. Order Verification

Customers are encouraged to check their order upon delivery.

If an item appears to be missing, incorrect, or damaged, please contact Pizza Point as soon as possible.

You may be asked to provide your order number and other information to help us investigate the issue.

9. Missing or Incorrect Items

If you receive an incorrect or incomplete order, please contact us promptly.

Depending on the circumstances, Pizza Point may provide an appropriate resolution such as:

• Replacement of the affected item
• Delivery of the missing item
• Refund for the affected item
• Another appropriate resolution

All such requests are subject to verification and our Return & Refund Policy.

10. Food Quality During Delivery

Our food is prepared and packed with reasonable care before dispatch.

Once the order has been handed over to the delivery person, delivery time and external conditions may affect the temperature or presentation of the food.

We aim to minimize such issues through appropriate packaging and timely delivery.

11. Delivery to Restricted Locations

Delivery may not be possible to certain locations where access is restricted or unsafe, including locations where delivery personnel cannot reasonably reach the customer.

In such circumstances, Pizza Point may contact the customer to arrange a suitable delivery point where possible.

12. Contact During Delivery

Please keep the mobile number provided with your order active until the order has been delivered.

Pizza Point or the delivery person may contact you regarding:

• Location clarification
• Delivery instructions
• Order confirmation
• Delivery delays
• Other order-related matters

13. Delivery During Bad Weather or Emergencies

During severe weather, natural disasters, public emergencies, road closures, or other unusual circumstances, delivery may be delayed, temporarily suspended, or unavailable.

Customer and delivery personnel safety will be prioritized in such situations.

14. Delivery Policy Changes

Pizza Point may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with a revised Last Updated date.

15. Contact Us

For delivery-related questions or concerns, please contact us:

Pizza Point

📍 Address: 1/4649/16, New Modern Shahdara, Mandoli Road, Delhi – 110032

📞 Phone: 9311443301 / 9311443302